Frequently Asked Questions
Everything you need to know about your MASH SF order.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy?
We accept returns on unused and uninstalled items within 30 days of purchase. Items must be in their original packaging to qualify for a refund.
How do I determine my frame size?
We provide detailed geometry charts on every frame product page. If you are between sizes, we recommend contacting our support team for a personalized fit consultation.
Are your components compatible with other bike brands?
While many of our components follow industry standards, compatibility varies. Please check the product specifications for measurements like clamp diameter, thread pitch, and spacing.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for secure and convenient transactions.